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Here are some of the common questions concerning the online CSI Web Adventures Series. If your question is not answered, or you just want to send us a comment, please use our online comments form.

GENERAL TOPICS

GAMEPLAY

TROUBLESHOOTING

Q: Is this site safe for children?

A: This site complies with the Children's Online Privacy Protection Act of 1998. We neither collect nor publish personal information about site visitors. Feedback from users submitted to the site may be published at our discretion on our comments page, but we do not reveal user names or email addresses.

If you have concerns about child safety on the internet, you may find the following sites useful:

     http://www.fbi.gov/kids/k5th/safety1.htm - Tips for children about the internet and talking to strangers.

     http://home.disney.go.com/guestservices/safety - A parent's guide to talking with children about online safety
          and privacy.

     http://www.ncpc.org/cyberbullying - Information about "cyberbullying", abusive behavior on the internet.

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Q: What are The CSI Web Adventures?

A: The CSI Web adventures are a series of interactive cases featuring the characters from the CBS TV show CSI: Crime Scene Investigation.  These cases allow players to experience several different types of forensic analysis while the receive their “Rookie Training” (Case One) and eventually solve mysteries with the CSI team (Cases Two to Five).

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Q: Where can I find links to other websites about forensics?

A: You can jump to the Cool Links section right now! Enjoy the many informative and fun web sites.

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Q: How can I get in touch with you?

A: As a service to the community, the Rice University School Mathematics Project (RUSMP) is now hosting Web Adventures. Unfortunately, RUSMP will not be able to provide technical support for the site. We want you to continue to enjoy exploring the games. We hope to add additional games in the future.

For more information about RUSMP, visit us at http://rusmp.rice.edu.

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Q: How long does it take to finish a case?

A: Each case of the CSI Web Adventures is designed to be played in one sitting of approximately 45-60 minutes. The player can control the speed of the game and stop along the way.

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Q: Can I stop in the middle of a case and come back to the same place later?

A: Yes, the game will save your progress as long as you log out.

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Q: What are the recommended system requirements for The CSI Web Adventures?

A: To experience The CSI Web Adventures, you must have the Flash Player 8.0 (or higher) installed on your computer and a valid Internet connection. If you need this plug-in, you may download it from Adobe's web site. Follow the simple instructions provided to download and install the plug-in. Once this is done, you are ready to begin your adventure!


PLATFORMS

Because the CSI Web Adventures uses Flash animation to keep file sizes small, it will run efficiently on the variety of computer platforms found in homes and schools. Our suggested minimum requirements for platforms are:


     Apple Macintosh computers running Mac OS X (version 10.2 or higher)
          - OR -
     Pentium-Class computers running Windows 98 (or higher)


For better performance, use a computer with at least 256 MB of memory (RAM).


BROWSERS

Although many web browsers are satisfactory for use with the CSI Web Adventures web adventures, we have found that the following browsers offer the most optimal viewing experience:


     Internet Explorer version 7.0 or higher
     Mozilla Firefox version 3.0 or higher
     Safari version 3.0 or higher
     Opera version 7.0 or higher

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Q: What is Flash, and why do you use it?

A: Flash is a media application owned by Adobe Systems Inc. Its original purpose was to create animations that could be easily displayed on a webpage. Flash allows for faster downloads of graphics and animation because it uses lightweight vector graphics.

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Q: How do I download and install the Flash plug-in?

A: When you click on one of the episode hyperlinks, our web site will check to see if the Flash 8.0 plug-in is installed on your computer. If it is not detected, you will be provided with a link to Adobe's web site to obtain the Flash plug-in. You may also visit Adobe's Flash Player Help for help in getting and installing the plug-in.

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Q: How do I resolve compatibility Issues Using Flash w/Android Mobile Devices? [ * NEW: 2016 ]

A: All of our Web Adventures games were developed using Flash before mobile applications were dominating. Since Adobe has foregone its support for the Flash Player on Tablets for a few years now, developers of 3rd Party applications have tried to fill the void.

If the games don't render correctly using the Chrome Browser, we recommend testing alternative browsers for mobile devices in the order listed below:


Some have found success customizing their Flash Settings In Firefox.

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Q: Why does it not save my game correctly when I log back in? [ * NEW: 2016 ]

A: Within a classroom setting, if more than one student logs in using the same id/pwd, the game will not accurately record game values upon save. To resolve this issue, ensure each student registers separately, and maintains an independent account.

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Q: Nothing happens when I click on things. What is going on?

A: Try to close all other open tabs or windows in your browser, especially when you're using Firefox.

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Q: Why does the animation seem to move slowly?

A: There are a lot of factors that can be the cause of The CSI Web Adventures playing slowly. Most often, it is the speed of the Internet connection and the speed of the computer playing the animation. Different computers handle graphics and sound in different ways. We try to find a happy medium between slow computers and faster ones by building our base movie files at a size that will play at nearly full screen dimensions using an 1024x768 screen resolution. If your computer's monitor is set to this resolution or higher, and you are still experiencing slow animation, check the minimum system recommendations below.

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